Inside the M&S and Co-op Cyberattacks: A Journalist's Firsthand Encounter with Hackers

In a compelling firsthand account, BBC cyber correspondent Joe Tidy delves into the recent cyberattacks on UK retailers Marks & Spencer (M&S) and Co-op, offering a rare glimpse into the hackers' perspective. The article, titled "A letter from the M&S hackers landed in my inbox - this is what happened next," details Tidy's unexpected communication with individuals claiming responsibility for the breaches. 

The Unexpected Outreach

Tidy recounts receiving a message via Telegram from an anonymous account, initiating a conversation that spanned five hours. The individuals, fluent in English and seemingly well-versed in cyber operations, provided evidence of stolen data, including sensitive customer and employee information. Tidy verified a sample of the data before securely deleting it, adhering to journalistic and ethical standards.

Retailers' Responses and Public Disclosure

Following the interaction, Tidy contacted Co-op's press team. Shortly thereafter, Co-op publicly acknowledged the significant data breach, a departure from their initial downplaying of the incident. The hackers expressed frustration over Co-op's refusal to meet ransom demands, though they did not disclose the specific amount sought.

Implications for Cybersecurity

This incident underscores the evolving tactics of cybercriminals, who now directly engage with journalists to influence public perception and pressure victims. It also highlights the critical importance of transparency and prompt communication from organizations facing cyber threats.

Conclusion

As cyber threats become increasingly sophisticated, the collaboration between journalists, cybersecurity experts, and organizations is vital in mitigating risks and informing the public. Tidy's experience provides valuable insights into the complex dynamics of modern cyberattacks.

Read the full article here: https://www.bbc.com/news/articles/cgr5nen5gxyo

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