The organisation
Leemark Fire Protection is an Australian-owned family business established in 2000. It designs, constructs and services fire protection systems across infrastructure, government, industrial, commercial, residential and supported accommodation projects — including work on the West Gate Tunnel Project. It employs more than 120 people directly.
The challenge
Fire protection is a compliance business as much as a construction one. Documentation must be accurate, retained and produced on demand; systems must be certified against Australian Standards; and service obligations run around the clock, because a fire system that is offline is a building that is not compliant.
The workforce is also largely field-based. Designers, project teams and service technicians work across active construction sites rather than a single office, which makes reliable remote access, secure file handling and dependable communications operationally significant rather than merely convenient.
What Nexnode does
Nexnode has managed the whole of Leemark’s IT since 2016 — an on-premises server environment, the corporate network and Wi-Fi across sites, the company’s telephony platform, and every endpoint the business runs, from specification and deployment through to day-to-day support across Windows and Mac.
Cyber security is managed across the same footprint: endpoints, servers, network and cloud services as a single posture rather than four disconnected products. Systems are kept current and patched, with downtime minimised as the explicit priority.
It is a deliberately different architecture to some of our other clients — infrastructure that lives on-premises rather than in the cloud, because that is what suits how the business actually operates. Nexnode supports both models rather than pushing every client toward the same answer.
The outcome
The relationship has run for a decade without interruption, including through Nexnode’s own transition to an independent business in 2024. Leemark’s Managing Director has publicly described the arrangement as one where Nexnode “has never let us down” across that period.
For a business whose own value proposition is built on trust and accountability, continuity of that kind is the point.