Terms & Conditions
Last updated: 17 August 2026
1. About these terms
These Terms and Conditions apply to your use of the Nexnode website, and set out the general terms on which Nexnode Pty Ltd (Nexnode, we, us) supplies services.
Where you have signed a services agreement, statement of work, quote or SLA with us, that document governs the services and prevails over these terms to the extent of any inconsistency. These terms do not replace or vary any agreement already in place.
2. Using this website
You may use this website for legitimate business purposes. You must not use it in a way that breaches any law, interferes with its operation or security, attempts to gain unauthorised access to any system, or extracts content for automated republication.
Information on this website is general in nature. It does not take account of your specific circumstances and should not be relied on as technical, security or professional advice for your environment.
3. Intellectual property
All content on this website — including text, graphics, logos and layout — is owned by Nexnode or used under licence, and is protected by copyright. Third-party trade marks, including vendor and partner logos, remain the property of their respective owners and are displayed to indicate our accreditations and the technologies we work with.
Ownership of intellectual property created in the course of delivering services is dealt with in the applicable services agreement.
4. Our services
We provide managed IT services, professional and consulting services, modern workplace, cloud, connectivity and cyber security services. The scope, deliverables, service levels and commercial terms for any engagement are defined in the relevant services agreement, quote or statement of work — not on this website.
Descriptions of services on this website are indicative and do not constitute an offer capable of acceptance.
5. Fees, GST and payment
Fees are as set out in your services agreement or quote. Unless stated otherwise, all amounts are in Australian dollars and are exclusive of GST, which will be added where applicable.
Invoices are payable by the due date stated on the invoice. Where an account remains unpaid past its due date, we may suspend services after giving you reasonable written notice and an opportunity to pay. We will not suspend services where doing so would be unreasonable in the circumstances.
6. Service levels
Where an SLA forms part of your agreement, we will use reasonable endeavours to meet the response and availability targets it specifies. SLA targets are subject to any exclusions set out in that agreement, including scheduled maintenance, faults in third-party networks or vendor platforms outside our control, and delays caused by matters outside our reasonable control.
7. Your responsibilities
To allow us to deliver services effectively, you agree to provide timely access to your systems, sites and personnel where reasonably required; provide accurate information about your environment; maintain licences and subscriptions for third-party products in your name where applicable; and notify us promptly of faults, suspected security incidents or changes that may affect the services.
8. Confidentiality
Each party may receive confidential information belonging to the other. Both parties agree to keep the other’s confidential information secure, use it only for the purposes of the engagement, and disclose it only to personnel and advisers who need it, or where required by law. These obligations continue after the engagement ends.
9. Personal information and data
We handle personal information in accordance with our Privacy Policy. Where we access, store or process data on your behalf, we do so in accordance with your instructions and the applicable services agreement. You remain responsible for the lawfulness of the data you ask us to process.
10. Third-party products and vendors
Our services often involve third-party hardware, software, cloud platforms and carriage services. Those products are supplied subject to the relevant vendor’s own terms, warranties and service levels. We will pass through the benefit of vendor warranties where we are able to, but we are not the manufacturer or licensor of those products and do not warrant their performance beyond what the vendor provides.
11. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law, where doing so would be unlawful.
Where our services come with guarantees that cannot be excluded under the Australian Consumer Law, and we fail to meet those guarantees, you are entitled to the remedies the law provides. Where the law permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited (at our election) to resupplying the services or paying the cost of having them resupplied.
12. Limitation of liability
Subject always to section 11, and to the extent permitted by law:
- our total aggregate liability arising out of or in connection with the services is limited to the fees paid by you for the specific service giving rise to the claim in the twelve months before the claim arose; and
- neither party is liable to the other for indirect or consequential loss, loss of profits, loss of revenue, loss of anticipated savings, or loss of or corruption of data, except to the extent such loss is caused by that party’s breach of its confidentiality obligations.
13. Suspension and termination
Either party may terminate an engagement in accordance with the notice period in the applicable services agreement. Either party may terminate immediately by written notice if the other commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent.
On termination, fees for services performed up to the termination date remain payable. We will, on request and on payment of any outstanding amounts, provide reasonable assistance and available documentation to transition services to you or an incoming provider.
14. Changes to these terms
We may update these website terms from time to time. Updated terms apply from the date they are published on this page and apply only to your use of the website from that date — they do not vary the terms of any services agreement already on foot.
Changes to the terms of an existing services agreement will be made only in accordance with that agreement, which generally requires written agreement between the parties or reasonable prior written notice.
15. Governing law
These terms are governed by the laws of the State of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from them.
16. Contact
Questions about these terms can be directed to info@nexnode.com.au or 03 7056 6607.